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FAQ

  • What should I bring?

    Food, friends & family, & fun! We provide fully equipped kitchens, towels & bedding, amenity size body wash/shampoo, dish soap, hand soap, laundry soap, trash bags, 2 rolls paper towels for each kitchen and 4 rolls toilet paper for each bathroom, and a starter supply of firewood* (about 15 pieces) or long-burning Green Mountain pressed logs (8 logs). *firewood not provided in summer/ hot months

  • What is the deal with the firewood supply?

    At all homes that have a fireplace or wood stove, owners will provide a starter supply of firewood/pressed logs for the colder months. In an effort to help our clients budget for expenses, we cannot provide a bottomless supply of wood. There are always alternate heating options, but if you would like more firewood, or wood for camp fires, please bring your own. It is available for purchase in Gold Bar (Family Grocer, The Wood Shed coffee shop) or Skykomish (Chevron). Please keep in mind that our dry, seasoned firewood and pressed logs are expensive and should not be burned in the campfires.

  • Can a Crib be provided?

    If requested in advance, we are happy to provide a Pack n’ Play for a fee of $20 for your whole stay.

  • How will we access the cabin?

    Once you have fully paid for your reservation, you will be sent a “Final Arrival” link via Airbnb, text, or email that includes the property’s access code, address and detailed directions.

  • Can I check in early? Can I check out late?

    We're happy to consider early arrivals or late departures. We have the option of a complimentary 2pm arrival / 1pm departure, or a paid morning arrival / 8pm departure - pricing may vary depending on property size & guest count. Please note that our cleaning schedule is made weekly so we can't guarantee a time change until 48 hours prior to arrival. No early arrival or late departure is considered during the month of August or Dec 15-Jan 3. Summer and winter are peak seasons and will lower the likelihood of availability.

  •  I have friends visiting, is this okay?

     Please simply notify us of ANY visitors, whether they are there for an hour, a day, or have decided to stay the night. If it is noticed that you have un-reported guests we will have to assume they are unauthorized and charges would apply. We appreciate your cooperation so we can continue to adhere to local occupancy guidelines and stay on good terms with our neighbors.

  • Can we bring our pets?

     At our pet friendly properties, they are welcome for just $15/night or $90/week. DO NOT leave pets unattended unless they are crated in the cabin! Please be cautious of wildlife with smaller pets and keep them on a leash at all times. We do not charge for service animals. Emotional Support Animals are considered pets under Washington State Law and standard pet fees will apply.

  • What do we do if we have an issue or emergency?

    Please call our office for any issues and we can either help over the phone or send someone in person to help if needed. If you do not reach anyone please leave a message and then also send us a text (We live in the area too- which means we also work in spotty cell areas and text messages can be very helpful). For any life-threatening situation, please call 911 (in our area 911 can also be used for non-emergency).

  • I just checked out and we were unhappy with our rental. Can we get a refund?

    We require any concerns or issues to be reported during your stay so we have an opportunity to address them. If we are unable to resolve an issue during your stay, we certainly will work with you to find a mutually acceptable compensation. However, if you have already checked out we cannot consider any refund or compensation.

  • I just left something behind in the cabin! How do I get it back?

    Reach out to us directly with your dates of stay and cabin. We'll check for the item and get back to you. If we have it, we can hold it at our office for pickup 8am-5pm Mon-Fri, or ship it to an address you provide for a $35 fee. We have to go several cities away to ship items, so this may take a week or more to complete. We'll do our best to work it as soon as possible into our schedule, but Tree Line Rentals cannot guarantee swift delivery of lost & found items!