FAQ

Q: What should I bring?
A: Food, friends & family, & fun! We provide fully equipped kitchens, towels & bedding, amenity size body wash/shampoo, dish soap, hand soap, laundry soap, trash bags, 2 rolls paper towels for each kitchen and 4 rolls toilet paper for each bathroom, and a starter supply of firewood* (about 15 pieces).
*firewood not provided in summer/ hot months

Q: What is the deal with the firewood supply?
A: At all homes that have a fireplace or wood stove, owners will provide a starter supply of firewood for the colder months. In an effort to help our clients budget for expenses, we cannot provide a bottomless supply of wood. There are always alternate heating options, but if you would like more firewood, or wood for camp fires, please bring your own. It is available for purchase in Gold Bar (Family Grocer, The Wood Shed coffee shop) or Skykomish (Chevron). Please keep in mind that our dry, seasoned firewood is expensive and should not be burned in the campfires.

Q: Can an Aerobed or Crib be provided?
A: If requested in advance, we are happy to provide a Pack n’ Play or Aerobed at no additional cost (as long as you are not exceeding maximum occupancy).

Q: How will we access the cabin?
A: Once you have fully paid for your reservation, you will be sent “Final Arrival” documents that include the property’s access code, address and detailed directions. PLEASE print and take this with you! Cell reception can be spotty on the way which will make it so you can’t access the document on your phone.

Q: I have friends visiting, is this okay?
A: Please simply notify us of ANY visitors, whether they are there for an hour, a day, or have decided to stay the night. If it is noticed that you have un-reported guests we will have to assume they are unauthorized and charges would apply. We appreciate your cooperation so we can continue to adhere to local occupancy guidelines and stay on good terms with our neighbors.

Q: Can we bring our pets?
A: At our pet friendly properties, they are welcome for just $15/night or $90/week. DO NOT leave pets unattended unless they are crated in the cabin! Please be cautious of wildlife with smaller pets and keep them on a leash at all times.

Q: What do we do if we have an issue or emergency?
A: Please call our office for any issues and we can either help over the phone or send someone in person to help if needed. If you do not reach anyone please leave a message and then also send us a text (We live in the area too- which means we also work in spotty cell areas and text messages can be very helpful). For any life-threatening situation, please call 911 (in our area 911 can also be used for non-emergency).

Q: I just checked out and we were unhappy with our rental. Can we get a refund?
A: We require any concerns or issues to be reported during your stay so we have an opportunity to address them. If we are unable to resolve an issue during your stay, we certainly will work with you to find a mutually acceptable compensation. However, if you have already checked out we cannot consider any refund or compensation.