FAQ

Q: What should I bring?
A: Food (including cooking oil), friends & family, & fun! We provide fully equipped kitchens, towels & bedding, amenity size body wash/shampoo, dish soap, hand soap, laundry soap, trash bags, 2 rolls paper towels for each kitchen and 4 rolls toilet paper for each bathroom, and a starter supply of firewood* (about 15 pieces).
*firewood not provided in summer/ hot months

Q: What if we need to cancel? What if weather or other circumstances prevent us from staying?
A: You can cancel up to 30 days before your arrival and either pay a cancellation fee of 10% of your down payment, or use 100% towards a future stay. If you are cancelling with less than 30 days’ notice, we must rebook the dates in order to offer a 90% refund or 100% rebook. We have partnered with Rental Guardian to offer trip insurance protection and we strongly recommend itClimate change impacts are accutely felt in our area and we cannot keep our staff employed and stay in business if we are having to refund every time there is a pandemic, road closure, wildfire, flood, power outage, snow storm, etc. etc. We are very empathetic to family emergencies, break ups, personal crises- but again, cannot refund for these instances. This insurance is only 7% of the cost of your trip and is invaluable in making sure that your hard earned money isn’t lost on a vacation you couldn’t take.

Q: What if we see a mouse or bear/ the roads are snowy/ the mosquitos are bothersome/ the internet went out- and we want a refund?
A: We have regular pest control, plow service, and work tirelessly on preventative measures to help mitigate the impacts of being in a cabin in the woods as much as possible. Still, we want to be very clear that these are cabins in the mountains, surrounded by wilderness. As such, guests should expect to see wildlife which includes the occasional mouse that squeezed in (they only need a hole the size of a pencil eraser!), the occasional bear hoping to score unsecured trash, roads that require AWD / 4WD or chains in winter, and the occasional utilitly outage. These are circumstances beyond our control that do not warrant refunds and that we expect guests to manage with grace and understanding- it’s totally worth it to be surrounded by such natural beauty!!

Q: What is the deal with the firewood supply?
A: At all homes that have a fireplace or wood stove, owners will provide a starter supply of firewood or pressed logs for the colder months. In an effort to help our clients budget for expenses, we cannot provide a bottomless supply of wood. There are always alternate heating options, but if you would like more firewood, or wood for camp fires, please bring your own. It is available for purchase in Gold Bar (Family Grocer, The Wood Shed coffee shop) or Skykomish (Chevron). Please keep in mind that our dry, seasoned firewood is expensive and should not be burned in the campfires.

Q: Can High Chair or Crib be provided?
A: We do have high chairs or “Pack ‘n Play” cribs available for $20. You are able to reserve this using our mobile app, when booking online, or just let us know. The charge is to cover our costs of inspecting and cleaning these items so they are sanitized for each guest.

Q: How will we access the cabin?
A: One week before your arrival you will be sent “Final Arrival” documents that include the property’s access code, address and detailed directions. PLEASE print and take this with you! Cell reception can be spotty on the way which will make it so you can’t access the document on your phone.

Q: I have friends visiting, is this okay?
A: Please simply notify us of ANY visitors, whether they are there for an hour, a day, or have decided to stay the night. If it is noticed that you have un-reported guests we will have to assume they are unauthorized and charges would apply. We appreciate your cooperation so we can continue to adhere to local occupancy guidelines and stay on good terms with our neighbors.

Q: Can we bring our pets?
A: At our pet friendly properties, they are welcome for just $15/night or $90/week. We expect that they are not let on beds or furniture and pet wast eis picked up. DO NOT leave pets unattended unless they are crated in the cabin! Please be cautious of wildlife with smaller pets and keep them on a leash at all times.

Q: What do we do if we have an issue or emergency?
A: Our business line reaches us 24/7, with an after-hours prompt for weekdays after 6pm and weekends. If you do not reach anyone please leave a message and then also send us a text (We live in the area too- which means we also work in spotty cell areas and text messages can be very helpful). For any life-threatening situation, please call 911 (in our area 911 can also be used for non-emergency). Please call and/or text rather than email for reliably fast response.

Q: I just checked out and we were unhappy with our rental. Can we get a refund?
A: We require any concerns or issues to be reported during your stay so we have an opportunity to address them. If we are unable to resolve an issue during your stay, we certainly will work with you to find a mutually acceptable compensation. However, if you have already checked out we cannot consider any refund or compensation.